How do I make a complaint?
If anyone wishes to bring a complaint of abuse against any past or present MGL, staff member or volunteer at an MGL ministry, they may do so in any of the following ways.
1. To report a non-urgent crime call: 131 444
For emergency assistance call: 000
Otherwise:
2. Contact the MGL Safeguarding Officer:
Fr Stephen Fletcher: 0403 967 194
Once you report a complaint, a standard procedure is followed to assure that the correct steps are taken. An overview of this procedure is below. For more information, you can refer to the full description in the Safeguarding policy.
Complaints Form
Complaints Procedure
Flowchart of Complaints Procedure
(MGL Member / Staff / Volunteer)
Flowchart of Complaints Procedure
(Moderator / Safeguarding Coordinator)
Roles and Responsibilities in Complaints
